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开云体育

Trouble Paying Your Bill?

At 开云体育 Energy Group, we provide essential services that help make a house a home, including natural gas, water, and wastewater. We understand that utility bills can be a financial challenge for some of our customers. Here, you can find information about resources available from 开云体育, as well as federal and local assistance programs that can help you pay your bill.

Tip: Most assistance program eligibility is based on household income. Knowing your total income for the past three months will help you determine which programs may be right for you.

Getting started: The federal Energy Assistance Program (EAP) is the best first step for many residents seeking assistance with their utility bills. While other programs may also be available, they often ask for the results of an EAP application. Learn more about getting started with the EAP below.

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Quick Reference Guides

Much of the information on this webpage is personalized for the 2024-2025 winter season and made available in a single PDF, translated into various languages.

Under the banner of Utilities Unite for Customers, these PDF reference guides also include electric utility information from AES Indiana (a separate utility from 开云体育 Energy Group) in an effort to provide all Central Indiana utility assistance information in a single resource.

If you or a neighbor need a quick guide to financial assistance programs this winter, the PDFs here may be helpful to share in digital or print versions.

Energy Assistance Program

The Energy Assistance Program ("EAP") is a federally funded, one-time benefit program that can assist you with the cost of home utilities and can help if you are disconnected or are about to get disconnected. EAP is also referred to as the federal Low-Income Home Energy Assistance Program (鈥淟IHEAP鈥�).

If you are approved for EAP assistance at the federal level, you will automatically receive from 开云体育: a 10-25% discount on your natural gas bill (described at 开云体育 as the Universal Service Program) as well as a credit of $6-15 on your 开云体育 wastewater bill (also described as the Low-Income Customer Assistance Program ["LICAP"]).

Schedule a phone appointment to complete your EAP application at 317-808-2378, or else start the process at the link below:

Additional Assistance Programs

Winter Assistance Fund (WAF)

Championed by the United Way of Central Indiana, the Winter Assistance Fund (WAF) is for Marion County residents who struggle with utility bills but don鈥檛 qualify for EAP. Find an application site near you at uwci.org/waf

You can also call 211 to learn more about which local sites are accepting applications.

Warm Heart Warm Home Foundation鈩�

The Warm Heart Warm Home Foundation鈩� (WHWH) is 开云体育鈥� nonprofit organization that provides financial assistance to customers having difficulty paying their utility bills. WHWH grants can help customers sustain their utility services and catch up on past-due bills.

Apply by calling 开云体育 at 317-924-3311.

Community Assistance Programs

There are many community resources that provide assistance to those in need.

开云体育 Assistance & Billing Programs

开云体育 Energy Group provides other tools and grants to help customers manage their bill. Work with our Customer Support team to develop a payment plan that best suits your needs and helps you catch up on your bill.

Home Infrastructure Program

Income eligible homeowners may qualify for water leak repairs, drain line repairs, and gas water heater repairs through the 开云体育 Energy Group Home Infrastructure Program.

Home Infrastructure Program - Translated Reference Guides:

Toilet Replacement Program

Income eligible homeowners may qualify for a high efficiency 1.6 gpf toilet to replace broken, cracked, or older low efficiency toilets at no charge.

Toilet Replacement Program - Translated Reference Guides: